Lockyer Valley Visitor Information Centre
34 Lake Apex Drive
Gatton 4343 QLD
tourism@lvrc.qld.gov.au
Ph: 07 5466 3425
Fax: 07 5466 3450
ABN: 52 673 165 312
Payment method: Payment can be made by credit card (Visa or Mastercard only), direct deposit, or cheque. Credit card payments are made directly through 128 bit Secure Sockets Layer Encryption software to ensure your online shopping experience is secure at all times. Credit card details are not stored in a database of any form. A confirmation of your registration (tax invoice) will be issued on receipt of your payment. SecurePay is the secure payment provider for all credit card transactions.
Travel arrangements and prices, which are calculated and displayed in $AUD, detailed on this www Internet site are provided and coordinated by the Lockyer Valley Visitor Information Centre. The Lockyer Valley Visitor Information Centre (name of centre) has taken due care and responsibility to verify and check all information in this Internet site as at the time of compilation. However, as the relevant accommodation & tour operators on this site supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.
Sales of services as contained in this publication are made by Lockyer Valley Tourist Information Centre, only as an agent for the person, business or company providing the services. Lockyer Valley Tourist Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
Privacy Policy
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how tourism@lvrc.qld.gov.au handles and protects your PII in accordance with commonly accepted privacy principles.
Lockyer Valley Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to tourism@lvrc.qld.gov.au or sent via postal mail to:
Lockyer Valley Visitor Information Centre
PO Box 82
Gatton 4343 QLD
What information we collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. Lockyer Valley Tourist Information Centre collects PII when you:
• Make a booking:
Your full name, address, email address and phone number are taken each time you make a booking with Lockyer Valley Tourist Information Centre.
• Contact tourism@lvrc.qld.gov.au
Lockyer Valley Tourist Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How we use your information
Lockyer Valley Tourist Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on tourism@lvrc.qld.gov.au may be used to:
• Purchase Lockyer Valley Visitor Information Centre products or services:
Information collected when you purchase from Lockyer Valley Tourist Information Centre is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions:
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who we share your information with
Lockyer Valley Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers:
Lockyer Valley Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Lockyer Valley Tourist Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on tourism@lvrc.qld.gov.au.
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• Legal obligations:
Lockyer Valley Visitor Information Centre may be required by law to disclose information provided by you to Lockyer Valley Tourist Information Centre for the purposes of obtaining products or services from Lockyer Valley Tourist Information Centre. Lockyer Valley Tourist Information Centre may also disclose information against someone who poses a threat to Lockyer Valley Tourist Information Centre's interests (such as customer fraud) or whose activities could cause harm to others.